FAQ’s

My Insurer is telling me I have to use their own Approved Repairer, is this correct?
You have the right to use the Repairer of your choice. Your Insurer may advise you to use their own Approved Repairer, but the final choice remains with you, the Policyholder. All Insurers have an obligation governed by the FSA to “Treat customers fairly”.

Our Repair Procedure
At Grange Moor Coachworks we want to take the stress out of getting you back on the road as soon as possible. With the help of expert staff, the repair process couldn’t be simpler. Whether you have been referred by your insurance company or have been recommended to us, here are the steps we take to repair and return your vehicle to you as quickly as possible.

STEP ONE:
Depending on the age of your vehicle, the extent of the damage and the insurance company, we will either bring your vehicle to site immediately or an estimator will carry out an inspection and take digital photographs. A computerised estimate will be compiled and sent electronically, with images, direct to your insurance company.

STEP TWO:
The insurance company will authorise us to proceed with repairs. This normally takes 48 hours. However, should the estimated cost of repairs be close to the current market value of the vehicle the insurance company may choose to send a field engineer to assess the vehicle.

STEP THREE:
Behind the scenes we will order any parts which require replacing during the repair. All vehicles are repaired under strict regulations by your Insurance Company. We aim to meet estimated completion dates to the best of our ability. However parts are supplied by Approved Dealers and any delays in receiving parts are beyond our control.

STEP FOUR:
Once we have received authority our computerised bodyshop management system will schedule the repair. The sophisticated system draws on information such as courtesy car availability, resources of technicians and your specific repair details to find a date when the repair can be completed in the shortest period of time.

STEP FIVE:
Repairs commence. You can follow your vehicles repair progress with an update service that we are happy to customise to suit you. Be that daily phone updates, electronic notifications or updates driven by you at your chosen frequency, we are happy to accommodate any requirement.

STEP SIX:
A member of the customer liaison team will contact you to arrange the return of your completed vehicle.

Upon return we will ask you to sign a collection note to confirm you have received the vehicle back into you care. We will collect any payment due at this time. We regret vehicles cannot be released without payment. Cash, debit cards, and credit cards are accepted, however there is a 3% surcharge for the use of a credit card.

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